EQUAL OPPORTUNITIES POLICY

The Nanny Circle ("We") are committed to protecting and respecting equal opportunities.
We are committed to promoting equal opportunities both as an employer and as provider
of services. At The Nanny Circle we make every effort to prevent discrimination or other
unfair treatment against any of our staff, potential staff or users of our services,
regardless of gender, race, colour, nationality, ethnic or national origins, marital status,
family circumstances, disability, sexual orientation, age, trade union activity, political or
religious belief, The Nanny Circle is opposed to racist and sexist practices and attitudes
and is committed to translating this into all aspects of its everyday work.
The Nanny Circle is committed to developing and maintaining working environments and
practices which ensure equality of opportunity in recruitment selection. Discriminatory
attitudes or behaviour are unacceptable at any time and commitment to equal
opportunities is a requirement of all The Nanny Circle staff.
At The Nanny Circle, we are committed to providing services which are relevant,
attractive and accessible to all those who might wish to use them. Staff are required to be
fully aware of the responsibilities in this respect and to ensure that systems of referral to
our services do not operate to exclude or discourage participation, and that our
employees are welcoming and attractive to all potential clients.
COMPLAINTS POLICY

The Nanny Circle are committed to providing a high level of service to all our clients and
nannies. We recognise, however, that there may be occasions when you feel that you
have cause for complaint. If you do not receive satisfaction from us, we need you to tell
us about it. We aim to resolve any complaints quickly and efficiently. All complaints will
be dealt with sensitively to ensure that the standard of service provided by The Nanny
Circle is maintained at a high level.
Firstly: Informal complaint: It is in everyone’s interest that complaints are resolved at the
earliest possible stage. The Nanny Circle believes the majority of complaints can be
resolved satisfactorily on an informal basis. If you wish to make a complaint about our
services, please contact Georgina on [email protected].

Secondly: Formal complaint: If you are dissatisfied with the response please submit a
written statement of complaint as soon as possible to [email protected]. The

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complaint will be recorded and investigated, and a written response will be sent within 14
working days. The Nanny Circle will always respect your confidentiality